Return Policy
At VMUDPC, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make the return process as simple and straightforward as possible.
Eligibility for Returns
- Time Frame: You may return items within 30 days of receipt for a full refund or exchange.
- Condition: To be eligible for a return, products must be unused, in their original packaging, and in the same condition you received them.
Non-Returnable Items
Please note that certain items are non-returnable, including sale items, gift cards, and personalized merchandise unless they arrive damaged or defective.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at [email protected] with your order number and reason for return.
- Receive Authorization: We will provide instructions and a return authorization number (RMA) to include with your package.
- Ship the Item: Send the item back to us using a traceable shipping method. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Processing Your Return
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to the original payment method and can take up to 10 business days to reflect in your account, depending on your financial institution.
Exchanges
If you wish to exchange an item, please specify the desired replacement when contacting us. We will do our best to accommodate your request based on available stock.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or refund, covering all associated shipping costs.
Thank you for shopping with VMUDPC. We value your business and are committed to providing a hassle-free shopping experience.